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Unpacking the Customer Experience

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Service Experience ›

A Taxonomy of Innovation

Chris Pacione

The Helping Hand. Sosh project

Rishi Mandal

Influence & Impact: Designing Your "Green Light" Experience

Susan Bethanis

A Service Design Odyssey

Erik Flowers

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When Dreams Comes True -- Building a Healthcare Service from Scratch

Susan Dybbs
Interaction 2015

Design Is Not a Department. Simple bank

Josh Reich
99U 2013

Designing GOV.UK

Chris Heathcote
Ben Terrett
Ampersand Web Typography 2013

The magic and mystery of Big Data

Harper Reed
Webstock 2015

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