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Unpacking the Customer Experience

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Service Experience ›

Influence & Impact: Designing Your "Green Light" Experience

Susan Bethanis

I Say Service Design, You Say Tomato

Tamsin Smith

The Helping Hand. Sosh project

Rishi Mandal

A Taxonomy of Innovation

Chris Pacione

projects ›

When Dreams Comes True -- Building a Healthcare Service from Scratch

Susan Dybbs
Interaction 2015

Design Is Not a Department. Simple bank

Josh Reich
99U 2013

A product cannot live on dogfood alone

Toby Sterrett
UX Poland 2019

Content is King, Distribution is Queen

Jonathan Perelman
99U 2014

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