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Unpacking the Customer Experience

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Service Experience ›

A Service Design Odyssey

Erik Flowers

The Helping Hand. Sosh project

Rishi Mandal

A Taxonomy of Innovation

Chris Pacione

Influence & Impact: Designing Your "Green Light" Experience

Susan Bethanis

projects ›

Design Is Not a Department. Simple bank

Josh Reich
99U 2013

Punctus Contra Punctum

Nathan Peretic
Jay Fanelli
beyond tellerrand 2015

A product cannot live on dogfood alone

Toby Sterrett
UX Poland 2019

The magic and mystery of Big Data

Harper Reed
Webstock 2015

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