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Unpacking the Customer Experience

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Service Experience ›

A Service Design Odyssey

Erik Flowers

I Say Service Design, You Say Tomato

Tamsin Smith

Eating Well by Design

Gagan Biyani

Influence & Impact: Designing Your "Green Light" Experience

Susan Bethanis

projects ›

When Dreams Comes True -- Building a Healthcare Service from Scratch

Susan Dybbs
Interaction 2015

Building Businesses That Last. Basecamp

Jason Fried
Scott Heiferman
99U 2014

A product cannot live on dogfood alone

Toby Sterrett
UX Poland 2019

Institutions: An internet survival guide

Tom Loosemore
Webstock 2014

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