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Product Strategy and Customer Success

This talk is based on experience from the trenches, from founding start-ups, launching firework products that fizzled out in days and juggernaut products that went nowhere and took too long to get there. It will cover theory, techniques, and tactics for designing & launching new features and new products, including how to evaluate a new product or feature, how to solicit feedback for your product, how the jobs-to-be-done framework can help, and above all how to ensure your product is focussed on your customer’s success.
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