This recording is no longer online: The Architecture of Understanding: Planning and Placemaking for Happiness.

If we hope to move forward, the UX community must go deep. We've been seduced by surface at the expense of understanding. We think we're designing software, websites, and experiences. But we're not. We are agents of change. Until we accept this mission, we will forever repeat our mistakes. How can we work together when we're divided by silos? How will we innovate while blinded by cultural illiteracy? The things we make are reflections of the language we use and the ways we organize and understand ourselves. Slides: http://www.slideshare.net/morville/the-architecture-of-understanding-44606963